Refund Policy
Refunds and Class Transfers
At Quranific, we strive to provide the best online Quran learning experience. If you are unsatisfied with our services, please review our refund policy to understand your options.
For more details about how we handle personal data, check our Privacy Policy
Trial Classes
If you are not satisfied with our trial classes, you are not obligated to continue.
Technical Issues
If you experience persistent technical issues on our end that prevent you from attending classes, you may be eligible for a make-up class.
Fee Coverage & Holidays
- Our fees cover all learning materials and access to our interactive online platform.
- Public and Eid holidays are included in the monthly fee; therefore, no refunds are issued for these scheduled breaks.
Make-up Class Eligibility
If a teacher cancels a session, you are always eligible for a make-up class for each canceled session.
If you cancel a session 5 hours or less before the session start time, you will not be eligible for a make-up class.
- We encourage students to take their make-up classes within the same month whenever possible. If that’s not feasible, don’t worry! The class will roll over to the next month—but it must be completed by the end of that month.
Lesson Rescheduling & Substitute Teachers
- A lesson can be rescheduled only once.
- While we will make every reasonable effort to reschedule lessons with the original teacher, Quranific reserves the right to assign a substitute teacher if the original teacher is unavailable.
- The student is required to accept the substitute teacher, provided they meet the course requirements and proficiency level.
- Quranific will determine the suitability of the substitute teacher.
- If a student refuses a suitable substitute teacher, the lesson will be forfeited, and no refund or additional reschedule will be granted.
Changes to Refund Policy
We may update this refund policy at any time. Continued use of our services constitutes acceptance of any changes.
For more details on service terms, refer to our Terms of Service
How to Request a Refund or Make-up Class
If you need to request a refund or schedule a make-up class Contact our support team at management@quranific.com or reach out to us directly on WhatsApp with your request details.